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Our pricing is diligently maintained, but in case of errors, we reserve the right to adjust or cancel orders. All prices are in Dirhams AED, with taxes and fees either included or excluded based on regional regulations. We accept various payment methods, processed securely through online gateways. Payments are due upon order confirmation, and the chosen method will be charged accordingly. Refunds for returned items are based on the current selling price with a deduction for a part of the making charge. Customers are responsible for additional charges associated with their payment method. Prices for confirmed orders remain unchanged despite subsequent changes. For more details, please contact our customer service team at info@philopateergold.com
1. Payment at our offices in cash is an option available to customers, accessible only when the 'cash on collection' option is selected during checkout. To utilize this facility, individuals must present original documents, including acceptable photographic identification and proof of address, at the time of payment. For payments exceeding AED 50,000 or if the transaction brings the total value of purchases within a one-month period above AED 50,000, customers are required to provide an original bank statement or other acceptable documentation indicating the source of the cash used. Please note that when the cash on collection option is selected during checkout, the order on that price will be held for one hour only.
2. Bank transfer payments are required to be completed within one hour, accompanied by the uploading of proof of bank transfer on the website. Kindly note that NO CASH DEPOSITS are permitted into our bank account, in adherence to anti-money laundering protocols. Upon receiving the bank transfer, the order will be confirmed, and a confirmation email will be sent to the client.
1. Order placement must be done online; the order is confirmed once the bank transfer is received, and clients can track their shipment via the email sent to them or choose to collect their goods from our office.
2. When a client selects the 'cash on collection' option, the order will be confirmed at the specified price for a duration of one hour only. The order process is considered complete once the client makes the payment at our office within the one-hour period from the time of order placement. Subsequently, the client can proceed to collect their purchased goods.
3. Goods are subject to availability. Every effort will be made to deliver the specified items on the agreed date. However, if, due to circumstances beyond our control, the specified goods are unavailable, we reserve the right to substitute with multiple smaller products. In such instances, approval will be sought before dispatching the order.
If a client wishes to return or cancel a purchased item, the refund will be determined based on the selling price at the time of the return. This policy ensures a fair and transparent approach to refunds, aligning with the current market value of the returned product. Orders return requests can be made through our email info@philopateergold.com, our team will get in touch with you within 24-48 business days.
1. Upon confirmation of the order and receipt of the bank transfer, clients will receive an email with tracking information to monitor their shipment. The delivery officer will subsequently contact the client to arrange the delivery. During the delivery, clients are required to present a valid ID. Please note that a delivery fee applies if the first delivery attempt fails due to an error on the part of the client, rather than the company.
2. Collection of Your Goods from our offices is an option for UAE Residents paying by Bank Transfer. Collection of Orders from our offices is compulsory for UAE Residents and non-UAE Residents wishing to pay by cash.
Customers are encouraged to provide accurate contact details for effective communication regarding their orders. Regular updates on order status will be communicated through email.
Customers are expected to comply with all terms and conditions outlined in the Order Placement Policy. Non-compliance may result in order cancellation or other appropriate actions.
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